About Bowtie Solutions
Your strategic partner and outsourced Service BDC
A service tech working on a car in an auto dealership service bay.
What We Do

At Bowtie Solutions, we partner with automotive dealerships and repair facilities to keep customers engaged, service centers full, and increase their revenue through proactive customer outreach, inbound call management, automated appointment scheduling, and strategic planning.

Our Leadership

Matt Raymond

Chief Operating Officer

Matt has over a decade of experience in automotive business development, working extensively with CRM and DMS technology, and specializes in automotive marketing for dealerships. Aware of the industry-wide challenges that dealerships and independent repair facilities face when it comes to managing the business development side of automotive service centers, Matt saw the need for a solution. This sparked the launch of Bowtie Solutions: an outsourced service BDC solution for the automotive industry.

Kerry Cave

Vice President of Sales

Kerry Cave, VP of sales, is a digital retailing veteran with experience at LeaseLink, Autotrader.com, and Dealerskins. He helped shape CarNow from the ground up as a founding member while leading digital marketing at Hennessy Automobile Companies. His rare blend of in-store operations knowledge and tech-savvy innovation makes him a driving force for Bowtie’s continued growth.

Holly Arona
Vice President of Client Success
Holly Arona, VP of client success, brings over two decades of automotive experience. She began her career in retail sales at one of Atlanta’s top Lexus dealerships before moving into B2B sales at CarsDirect and Edmunds. Most recently, she was one of the first 10 employees at CarNow, where she spent nine years driving growth across sales, training, and strategy.
Our Values

Proactive Customer Outreach: We turn best practices into better outcomes. Our refined systems create consistency, reliability, and scalable success for your business.

 

Accountable: We do what’s right, every time. From handling customer interactions to optimizing operations, we follow through on our commitments with integrity, ensuring your business runs smoothly and efficiently.

 

Solutions-focused: Challenges don’t slow us down, they drive us forward. We approach every problem with a strategic, proactive mindset, delivering results that improve efficiency and profitability.

 

Team Oriented: Your success is our success. We integrate seamlessly with your team, providing the support and collaboration needed to help your business thrive.

 

Empathetic: We don’t just answer calls, we listen. Every interaction is handled with care, patience, and a customer-first mindset, creating positive experiences that build loyalty and trust.

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