Blogs & News

Episode 3: The Calls You Never See: How Hidden Losses Impact Service Performance

In this episode, Matt Raymond, COO of Bowtie Solutions, is joined by John Vincent, a current Bowtie client, to discuss how increased visibility into missed calls, proactive outbound campaigns, and a hybrid service BDC approach help turn overlooked calls into booked appointments.
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Service Department Best Practices: Lessons from Independent Service Centers

Learn how independent service centers excel at customer experience and how dealership service departments can apply the same best practices to boost retention.
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Bowtie Solutions and Toma Partner to Create a Smarter, Human-Centered Call Experience for Dealerships

Bowtie and Toma partner to help automotive dealerships improve service call handling with AI-powered routing, human support, and create a better customer experience.
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Introducing Kayman Direct Powered by Bowtie Solutions

We’re excited to share some big news: Bowtie Solutions has officially acquired Kayman Direct, and they’re now Kayman Direct, Powered by Bowtie Solutions.
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