We currently partner with Bowtie Solutions for our Service BDC, and they have been outstanding to work with. Their team is organized, responsive, and truly understands the importance of consistent, high-quality customer communication in fixed ops. They’ve helped us streamline processes, improve follow-up, and create a better overall experience for our customers.

One thing we love is that while they talk about “AI,” for them it stands for Actual Individuals—real people who genuinely care about your customers and your business. That human touch makes a noticeable difference in every interaction.

A special shoutout to Matt Raymond, their COO—he is excellent and a true professional. Matt is incredibly knowledgeable, easy to work with, and always willing to jump in to support, problem-solve, and ensure everything is running smoothly. He’s also quick with a well-timed dad joke, which somehow makes even the busiest days a little better.

Bowtie Solutions operates as a true extension of our team. They are dependable, proactive, and committed to delivering results. We’ve seen a positive impact since partnering with them and highly recommend their services to any dealership looking to elevate their service BDC operations.

We have used Bowtie at both of our Matthews Motors locations in North Carolina for 2 years. Matt, Holly and their team have been great in managing our account. They definitely have helped us move the bar handling inbound calls, outbound retention campaigns as well as scheduling appointments real time in our DMS. This allows our team in house to work along side Bowtie to better service our customers in a very timely manner. It’s a no brainer call them today!

Bowtie isn’t a vendor – they are a partner and truly want to see your dealership succeed. Cannot recommend them enough.

Fantastic job with using AI (Actual Individuals)! Great Team of people to work with.

Bowtie Solutions is phenomenal!

FANTASTIC COMPANY TO WORK WITH!!!!

Working with Holly and Matt (and their amazing team) has helped us streamline communication with our customers. Bowtie has always responded to my emails (almost instantly) and has made the adaptations we have needed faster than any other vendor I’ve worked with. They are an absolute pleasure to work with, provide great insight/recommendations and are eager to help! Fantastic company!!

What truly sets Bowtie Solutions apart is their unparalleled customer support. Their team is responsive, knowledgeable, and deeply committed to helping clients succeed. Whether it’s software implementation, custom reporting, or high-level consulting, they deliver with precision and professionalism.

Matt and his team do an excellent job for us at Jaguar Land Rover Clear Lake and Volvo Cars Clear Lake. His team treats our customers with an incredible level of professionalism. They are one of most valuable vendors. Thank you to you and Bow tie for an outstanding job!