A minute a month from Matt Raymond, COO of Bowtie Solutions, on whatever’s actually worth your attention in the service department right now. Sometimes that’s missed calls. Sometimes it’s not letting customers slip through the cracks after a busy summer. Always tied to what it means for your bottom line.
New video every month.
A Minute with Matt
Every BDC hands you a stack of metrics. Most of them measure activity, not results. In this video, Bowtie Solutions COO Matt Raymond breaks down why “500 calls made” doesn’t mean 500 appointments booked, and what your team should actually be tracking (and listening to) every day to know if your service department is improving or just staying busy.