No. You’ll continue working with the same Kayman Direct team you know and trust. The only change is that now they’re backed by Bowtie Solutions’ expanded resources and technology.
Your service and pricing remain the same. What’s new is the added value: more robust technology, advanced reporting, and access to Bowtie’s larger support team.
None. Your daily operations will continue without interruption, just with added strength behind the scenes.
It means the Kayman Direct team is now part of Bowtie Solutions, giving you the same trusted people plus the added horsepower of Bowtie’s industry-leading service BDC platform.
In addition to Kayman’s proven inbound and outbound support, you now have access to Bowtie’s full suite of solutions: overflow inbound call management, proactive outbound campaigns, automated scheduling, turnkey service BDC management, bilingual agent support, and advanced reporting.
Yes. Our expanded team includes bilingual agents to ensure your Spanish-speaking customers feel just as valued and understood.
Absolutely. Bowtie Solutions specializes in scaling support quickly, whether you add rooftops, expand service hours, or see seasonal spikes in volume.
